This document was created using the Sellvio Terms & Conditions Generator.
nivokonyhabutor.hu - Effective from: September 16, 2026
I. General Provisions
1. These General Terms and Conditions (hereinafter: GTC) define the rights and obligations of Jankovics László Bence (hereinafter: Service Provider) and the party using the service on the Service Provider's online portal nivokonyhabutor.hu (hereinafter: Webshop) (hereinafter: Customer).
2. Service Provider Details:
a. Name: Jankovics és Társa KFT
b. Registered Seat: 9700 Szombathely, Zrínyi u. 1., Hungary
c. Tax Number: 11311500-2-18
d. Company Registration Number: 18-09-102135
e. Registering Court: Court of Registration of the Szombathely Regional Court
f. Mailing Address: 9700 Szombathely, Zrínyi u. 1., Hungary
g. Customer Service Phone: +36-30-201-9268
3. Hosting Service Provider Details:
Name: Sonrisa Informatikai Kft.
Seat: Hungary, 1022 Budapest, Bég utca 3-5. 1st floor 108.
Website: sonrisa.hu
4. The scope of these GTC covers e-commerce services provided within the territory of Hungary through the Webshop.
5. Language of Contract: Hungarian.
6. Contracts concluded through the Webshop qualify as written contracts; the Service Provider does not file them.
7. The Service Provider does not subject itself to any code of conduct.
II. Use of the Webshop
1. Registration
1. Use of the service in the Webshop is not subject to registration.
2. General Information Regarding Purchases
1. The essential properties and characteristics of the products in the Webshop, as well as instructions for their use, can be found on the product information page.
2. The actual detailed characteristics of the product are contained in the product's user manual, which will be attached to the product where required by law.
3. The Webshop indicates the gross prices of the products in Hungarian Forint (HUF). The purchase price is the amount indicated next to the product, which includes 27% Value Added Tax (VAT).
4. During the order process, the Service Provider clearly displays the total payable amount—including the product price, shipping costs, and all other incidental costs—before the order is finalized. If any cost amount cannot be calculated in advance, the Service Provider clearly indicates this fact and the method of calculating the cost.
5. The Service Provider does not apply default options (pre-checked boxes) that would result in additional costs for the Customer. Any service or product that is not necessary for the performance of the main contract and is available for an additional fee will only be added to the shopping cart based on the Customer's express, conscious choice. If the Customer pays a fee for an additional service not expressly chosen, they are entitled to a full refund of that amount.
6. If the Service Provider displays an incorrect price next to any product in the Webshop—an incorrect price includes, in particular, a price significantly differing from the generally known or estimated price of the product, a price of 0 HUF or 1 HUF appearing due to a system error, or a price containing an obvious calculation error—the Service Provider is not obliged to sell the product at the incorrect price. If the Customer finalizes an order for an item with an incorrect price, the Service Provider is not obliged to accept it; however, the Service Provider is entitled to offer the product for purchase at its actual price, and the Customer may freely decide whether to accept it.
7. The Service Provider issues electronic invoices.
3. The Purchase Process
1. Placing Products in the Cart: The product to be purchased must be added to the Cart. Clicking the Cart icon opens the Cart contents; the Webshop informs the Customer about the Cart contents, which the Customer may freely modify until the Order is placed.
2. Entering Customer Data: If the Customer wishes to purchase the contents of the Cart, the following data must be provided in the next step:
a. Delivery method selection: personal pickup or home delivery
b. Shipping address details:
i. The Customer can indicate whether purchasing as a private individual or a corporate client (in the case of a corporate order, company name, tax number, registration number, and bank account number must also be provided)
ii. Shipping information: country, postal code, city, street address, name, phone number, contact email address; in the Comments field, the Customer may also include additional details
c. Payment method selection: the Customer may choose from the available payment options: advance wire transfer, cash on delivery, or online credit card payment.
3. Finalizing the Order: The Customer finalizes the order by clicking the Order button. Finalization requires acceptance of the GTC and the Privacy Policy. Before or simultaneously with activating the Order button, the Service Provider clearly and visibly displays the product name, the total payable amount (product price + shipping + other fees), and the fact that placing the order involves a payment obligation. The Order button clearly indicates that pressing it creates an obligation to pay.
4. Payment of Purchase Price: In the case of online credit card payment, the Webshop redirects the Customer to the payment interface. Following successful payment, the Order details appear.
5. Order Acceptance by Service Provider is a two-step process:
a. The IT system of the Webshop sends an automatic email confirmation of the Order; its sole purpose is to allow the Customer to verify the order details and receive notice that the order has reached the Webshop.
b. The Webshop informs the Customer of the acceptance of the Order via email.
6. Correcting Data Entry Errors: The Customer can correct data entry errors up until the order is sent to the Service Provider. If modification is not possible in the Webshop or because the order has already been finalized, the Customer may notify the Service Provider via the email address or phone number provided in the GTC.
4. Service Provider Procedure when Delivery to an EU Member State is Requested
1. The Customer may purchase according to the rules in Point II.3 if requesting delivery to a location in a Member State to which the Service Provider undertakes delivery, or if taking delivery in a Member State where the Service Provider provides pickup facilities.
2. If the Customer wishes to have the product delivered to a location other than those described in Point 1, the Customer must arrange the transport and contact Customer Service to coordinate shipping details; in this case, the Customer cannot use the cash-on-delivery option.
V. Deadline for Performance
If the Customer qualifies as a consumer (a natural person acting outside their trade, business, or profession), the Service Provider makes the ordered product available to the Customer within thirty days. If the Service Provider is unable to provide the product within thirty days, it will contact the Customer at the email address provided during ordering, requesting confirmation on whether the Customer accepts later delivery of the product.
VI. Performance in Accordance with Contract and Conformity
The rules contained in this chapter apply if the Customer qualifies as a consumer (a natural person acting outside their trade, business, or profession).
1. General Requirements for Performance in Accordance with Contract
The Service Provider undertakes to ensure that the products and services purchased by the Customer conform to the provisions of the contract. Performance in accordance with the contract means that the product possesses all characteristics contained in the contract and meets the requirements reasonably expected of products of the same type.
2. Fundamental Conformity Criteria
The product must match the description, quantity, quality, and type specified in the contract. Furthermore, it must possess the functionality indicated in the contract or product information and be suitable for the purpose communicated by the Customer during purchase and accepted by the Service Provider.
3. Meeting Customary Expectations
The product must also meet the customary expectations for goods of the same type. This includes possessing reasonably expected quantitative, qualitative, and performance characteristics—including functionality, compatibility, accessibility, and safety. This also includes public statements made in advertisements, product descriptions, or labels by the Service Provider or its suppliers.
4. Accessories and Documentation
The delivered product must include all accessories and user manuals specified in the contract, including instructions required for installation/setup. The product must arrive in suitable packaging that ensures undamaged transport.
5. Special Rules for Goods Containing Digital Elements
5.1. Update Obligations
If the Customer purchases a product containing digital elements (e.g., smartphone, smart TV, connected home appliance), the Service Provider must notify the Customer of all available updates necessary to keep the product in conformity. This applies particularly to security updates. The Service Provider must ensure that the Customer receives these updates.
5.2. Duration of Updates
For a single digital service, updates are provided for a period reasonably expected based on the product type, purpose, and nature of the contract. For continuous digital services lasting up to two years, the Service Provider must provide updates for two years from the time of performance.
5.3. Customer's Obligations Regarding Updates
If the Customer fails to install updates provided by the Service Provider within a reasonable time, the Service Provider is released from liability for defects caused solely by the failure to update. However, this only applies if the Service Provider informed the Customer in advance of the importance of the update and the consequences of non-installation, and the failure to install was not due to deficiencies in the instructions provided.
6. Digital Content and Services
6.1. Performance Requirements
In the case of digital content supply, the Service Provider must make the digital content accessible to the Customer without undue delay following contract conclusion, in the latest version available at the time of contract conclusion. Performance is deemed complete when the digital content or means to access it reaches the Customer or a device designated by the Customer.
7. Maintenance of Continuous Services
If the contract covers continuous digital services for a specified period, the Service Provider must maintain contractual operation throughout the entire contract period.
8. Installation Obligations
Service Provider's Liability:
If the Service Provider undertakes installation of the product, performance is complete only when installation is properly performed. If product failure results from improper installation carried out by the Service Provider or a person acting under its responsibility, the Service Provider is liable for defective performance.
Customer's Installation Obligation:
If the Customer performs installation and a defect occurs due to incomplete instructions provided by the Service Provider, the Service Provider is likewise liable for defective performance. Therefore, the Service Provider ensures detailed and clear installation manuals for all products.
9. Duty to Cooperate
Digital Environment Check:
For digital services, the Customer is obliged to cooperate with the Service Provider to check whether the defect originates from the Customer's digital environment. The Service Provider performs this using available technical means requiring minimal intervention.
Consequences of Non-Cooperation:
If the Customer fails to fulfill this duty of cooperation despite clear prior notice from the Service Provider, the burden of proof rests on the Customer to demonstrate that a defect identified within one year of performance already existed at the time of performance.
10. Exceptions to Conformity Requirements
Prior Agreed Deviations:
Defective performance is not established if the Customer was explicitly informed before purchase that specific characteristics of the product deviate from usual expectations, and the Customer explicitly accepted this deviation when concluding the contract.
Digital Environment Incompatibility:
For digital services, the Service Provider is not liable for defects if it proves that the Customer's digital environment was incompatible with the technical requirements of the service, provided the Customer was informed clearly and intelligibly before contract conclusion.
VII. Complaint Handling, Customer Service, and Consumer Complaints
The rules in this chapter apply if the Customer qualifies as a consumer (a natural person acting outside their trade, business, or profession).
The Service Provider's name and seat are listed in Part I of these GTC. The Customer may communicate complaints orally or in writing.
Service Provider Contact Details for Complaint Handling:
Postal Address: Zrínyi u. 1, 9700 Szombathely, Hungary
Email: [email protected]
Customer Service Phone: +36-30-201-9268
In Person: Zrínyi u. 1, 9700 Szombathely, Hungary
1. Handling Oral Complaints
Immediate Investigation:
Oral complaints are investigated immediately by the Service Provider and remedied where possible. If the Customer disagrees with the handling of the complaint or immediate investigation is not possible, the Service Provider immediately draws up a protocol (minutes) regarding the complaint and its position.
Drawing up the Protocol:
The protocol contains the Customer's name, address or email, location/time/method of filing, detailed description of the complaint, and a list of documents presented. For oral complaints submitted in person, a copy of the protocol is handed to the Customer on the spot.
Telephone Complaint Handling:
Oral complaints submitted by phone or other electronic communication services are assigned a unique identification number by the Service Provider.
A copy of the protocol is sent to the Customer at the latest together with the substantive written response.
The Service Provider audio records telephone complaint handling interactions and retains records for five years.
Audio recordings are made available free of charge upon Customer request, or listening access is provided at customer service, or an electronic copy is provided. Requests for audio access are fulfilled within thirty days of notification.
2. Handling Written Complaints
Response Deadline:
Written complaints are answered substantively in writing within thirty days of receipt in a verifiable manner. If the Service Provider rejects a complaint, it must state the reasons for its position.
If the Customer omits their name, postal or email address, fails to provide a detailed description, or fails to submit documents necessary to assess the complaint, the Service Provider is not obliged to answer.
Complaints submitted via electronic forms provided by the Service Provider are confirmed immediately to the email address provided.
Retention of Documentation:
Protocols, written complaints, and copies of substantive responses are retained by the Service Provider for three years and presented to supervisory authorities upon request.
3. Legal Remedies
If the Service Provider rejects a complaint, it informs the Customer in writing about which authority or conciliation body proceedings may be initiated. Information includes the seat, phone number, website, and postal address of the competent authority and conciliation body corresponding to the Customer's residence/stay.
Conciliation Body Contact: bekeltetes.hu/udvozlo
Consumer Protection Authority Contact: fogyasztovedelem.kormany.hu/fogyasztovedelmi_hatosag
3.1. Conciliation Body Proceedings
The Service Provider cooperates with consumer interest advocacy groups and consumer protection authorities.
The Service Provider informs Customers that it has made a general submission statement valid until revoked, filed in writing with the Conciliation Body of its seat or with the Hungarian Chamber of Commerce and Industry (MKIK) with effect covering all conciliation bodies.
In addition to consumers, non-governmental organizations, religious legal entities, condominium associations, housing cooperatives, EU citizens/residents, and EU-established enterprises purchasing goods/services within the EU solely for end-use may turn to the conciliation body.
3.2. Consumer Protection Authority Proceedings
Before initiating authority proceedings, the Customer must attempt direct resolution with the Service Provider.
Proceedings may be initiated if the Service Provider violated statutory consumer protection provisions (distribution, service provision, complaint handling, customer service, quality, pricing, warranties/guarantees, consumer information).
Submissions must include:
- Name and seat address of Service Provider
- Location of disputed conduct
- Brief description supported by available documents (response letters, complaint protocols, proof of posting).
Proceedings cannot be initiated beyond three years from the infringement (or from cessation if continuous).
4. Service Provider Procedure for Repeated Complaints
If the Customer submits a complaint with identical content to a previously answered complaint containing no new information, the Service Provider may dispense with its investigation. Anonymous complaints may likewise be ignored.
5. Fulfillment of Written Requirement
Written complaint handling obligations may be fulfilled via letter, fax, or electronic means, provided the medium allows durable storage and unchanged reproduction of data.
VIII. Right of Withdrawal for Consumer Customers
The right of withdrawal under Chapter VIII applies exclusively to Customers qualifying as consumers (natural persons acting outside trade, business, or profession).
1. 14-Day Right of Withdrawal
For online purchases and off-premises contracts, the Customer has a 14-day right of withdrawal without stating any reason.
For service contracts where performance began within 14 days at the Customer's explicit request, a right of termination applies.
2. Commencement and Calculation of Withdrawal Period
For sales of goods, the period is 14 days from receipt of goods (or receipt of last item/piece for multiple items, or receipt of first delivery for regular deliveries).
For service provision, the period is 14 days from contract conclusion.
Receipt can be by the Customer or a designated third party other than the carrier.
3. Early Exercise of Withdrawal Right
For purchase of goods, withdrawal may be exercised between contract conclusion and receipt of goods.
4. Revocation of Offer
If the Customer made an offer to conclude a contract, they may revoke the offer before contract conclusion, terminating the offer binding effect.
5. Method and Deadline for Exercising Rights
Exercised in writing via a clear statement or using the Model Withdrawal Form according to Annex 2 of Govt. Decree 45/2014. (II. 26.). Sent prior to expiry of the 14-day period.
6. Legal Consequences of Withdrawal or Termination
Service Provider Obligations:
6.1. Refund of Purchase Price
Full refund within 14 days of notice of withdrawal, including delivery costs.
6.2. Method of Refund
Same payment method as originally used, unless Customer explicitly agrees otherwise (with no extra fees incurred).
6.3. Special Delivery Costs
If Customer selected a non-standard, more expensive delivery option, the Service Provider is not required to refund the resulting additional costs.
6.4. Right of Retention
The Service Provider may withhold refund until goods are returned or proof of return is provided (whichever is earlier), unless the Service Provider offered to collect goods itself.
6.5. Data Protection and Digital Content
Fulfillment of GDPR regulations regarding personal data. Service Provider refrains from using non-personal content generated during use of digital content/services, except where non-usable elsewhere, sole activity related, aggregated, or co-created.
Customer Obligations:
6.6. Return of Goods
Goods must be returned within 14 days of withdrawal notice, unless Service Provider undertakes collection.
6.7. Return Costs
Direct cost of returning goods borne by Customer, unless Service Provider agrees to bear them. For off-premises contracts delivered to the home that cannot be returned by post due to their nature, Service Provider collects goods at its own expense.
6.8. Liability for Diminution in Value
Customer is liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
6.9. Proportional Fee for Services
If performance began early at Customer's request, a proportional fee for services rendered up to notice of termination must be paid.
6.10. Ceasing Use of Digital Content
Upon withdrawal, Customer must refrain from using or making digital content available to third parties.
6.11. Exclusions from Right of Withdrawal:
- Fully performed service contracts with prior express consent and acknowledgment of loss of withdrawal right upon full performance.
- Personalized goods or perishable items.
- Sealed goods unsealed after delivery not suitable for return due to health/hygiene reasons.
- Sealed audio/video recordings or computer software unsealed after delivery.
- Specific date/period accommodation, transport, car rental, catering, or leisure services.
- Non-tangible digital content where performance began with express prior consent and acknowledgment of loss of withdrawal right.
6.12. Effect on Ancillary Contracts
Ancillary contracts automatically terminated upon withdrawal/termination without penalty or extra costs to Customer.
IX. Service Provider Rights if Customer Fails to Take Delivery
- If the Customer fails to take delivery of shipped products, the Service Provider may initiate re-delivery subject to payment of a new delivery fee.
- If the Customer again fails to take delivery upon re-delivery, it constitutes a serious breach of contract and the Service Provider may terminate the contract with immediate effect via email. Termination is deemed delivered when reaching the recipient's mail server.
- For future orders from such Customers, acceptance may be conditioned on advance payment of product price and shipping fees.
X. Consumer Protection Information
1. Statutory Warranty (Kellékszavatosság)
In case of defective performance, the Customer may enforce warranty rights under the Civil Code: repair, replacement, proportional price reduction, or contract withdrawal.
Defects must be reported immediately, at latest within 2 months of discovery. Limitation period is 2 years from performance (1 year for used goods).
Within 1 year of performance, no burden of proof beyond showing purchase from Webshop; after 1 year, Customer must prove defect existed at performance time.
2. Product Warranty (Termékszavatosság)
For movable goods, Customer may request repair or replacement directly from the manufacturer/distributor within 2 years of market placement, proving defect existed when placed on the market.
3. Guarantee (Jótállás)
Mandatory guarantee for new durable consumer goods:
a) 10,000 HUF to 250,000 HUF purchase price: 2 years.
b) Above 250,000 HUF purchase price: 3 years.
Rights exercised via guarantee certificate or proof of payment.
4. Provisions for Business-to-Business (B2B) Contracts
Statutory warranty rights apply for 1 year from performance. Notification of defect required without delay. Service Provider bears warranty completion costs unless Customer's failure of maintenance contributed to defect.
XI. Miscellaneous Provisions and Disclosures
1. Service Provider informs Customer that:
a. Server annual availability exceeds 99.9% with regular backups.
b. Data stored in MSSQL/MySQL databases protected with strong encryption and CPU hardware-integrated coding.
2. Sellvio Review System:
a. Evaluates webshop operation (not individual products) based solely on verified buyers.
b. Review invitations sent post-purchase by Sellvio (ErdSoft Kft., reg no: 06-09-030198, Szeged). Reviews cannot be deleted, ensuring an authentic overview of Webshop operations.